We understand that plans can change, and we aim to accommodate our guests as best as possible. To ensure fairness for both our guests and our business, we have established the following policy:

General Policy

1.1 Reservation Confirmation: A reservation is considered confirmed once you receive a confirmation email from us. Please review the details carefully and contact us immediately if there are any discrepancies.

2. Cancellation Policy

2.1 Standard Reservations:

• Cancellation Period: Cancellations made more than 7 days before the check-in date will incur no cancellation fee and will be fully refunded.
• Late Cancellations: Cancellations made within 6 days of the check-in date will incur a cancellation fee of some % of the total reservation amount or [fixed amount], whichever is higher.

2.2 Non-Refundable Reservations:

• Reservations marked as non-refundable cannot be canceled or modified. The full amount of the reservation will be charged at the time of booking and is non-refundable under any circumstances.

2.3 Special Offers and Packages:

• Cancellations for special offers, promotions, and packages may have different terms. Please refer to the specific terms and conditions provided at the time of booking.

3. No-Show Policy

3.1 No-Show Fee: If you fail to check in on the scheduled arrival date without prior notice, the full amount of the reservation will be charged as a no-show fee, and no refunds will be issued.

4. Early Departure

4.1 Early Departure Fee: If you decide to leave earlier than the scheduled check-out date, an early departure fee equivalent to [number] nights' stay or [percentage]% of the remaining reservation amount may apply. No refunds will be issued for unused nights.

5. Group Reservations

5.1 Group Cancellation Policy: Group reservations (defined as [number] or more rooms) are subject to a separate cancellation policy. Please refer to the group booking agreement or contact our reservations team for specific terms.

6. Force Majeure

6.1 Unforeseen Events: In the event of natural disasters, government regulations, strikes, or other circumstances beyond our control that prevent you from traveling, we will make reasonable efforts to accommodate changes to your reservation. This may include rescheduling your stay or providing a credit for future use. Refunds in such cases will be considered on a case-by-case basis.

7. Refund Process

7.1 Refund Requests: To request a refund, please contact our reservations team at +91 99034 54545 or enclavehotelnarayani@gmail.com. Refunds will be processed within 6-8 business days from the date of approval.

7.2 Refund Method: Refunds will be issued to the original payment method used at the time of booking. Please note that processing times may vary depending on your bank or credit card provider.

8. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us at +91 99034 54545 or enclavehotelnarayani@gmail.com.

By making a reservation with us, you agree to the terms outlined in this Cancellation and Refund Policy.

Note:

BOOKING CANCELLATION POLICY: Free cancellation (100% refund) if you cancel this booking before 2024-07-26 11:59:59 (destination time). Cancellations post that will be subject to a hotel fee as follows: From 2024-07-26 12:00:00 (destination time) till 2024-07-28 11:59:59 (destination time) - 100% of booking amount. After 2024-07-28 12:00:00 (destination time) 100% of booking amount. Cancellations are only allowed before CheckIn.